Ticket collection & seating
How do I collect my tickets from the station?
How do I collect tickets if I don't have my payment card?
How do I collect tickets paid for with Apple pay?
What if I fail to collect the tickets from a self-service ticket machine?
How to use an e-ticket?
How to use a m-ticket?
Can I upgrade my ticket to first class?
Can I reserve a seat?
I have made a reservation. Why don't I have a seat?
Can I change my seat reservation?
Need more help?
If the questions and answers above cannot solve your problem, feel free to contact us.