(1) If your train is canceled and you still decide to travel, we recommend asking staff at the station for guidance. In most cases, you'll be able to take the next train to your destination. (Where possible, the train company will arrange a taxi or replacement bus if you miss the last train due to a missed connection. If this is the case, you may not be entitled to a refund.)

(2) If your train is canceled and you decide not to travel, you'll be entitled to a full refund. To cancel, go to "My Bookings", select "Refund" and choose train cancellation as the reason for the refund. Tickets are refundable for 28 days after the ticket expiry date.

(1) If your train is delayed and you still decide to travel, you may be entitled to compensation. The amount of compensation you can claim depends on the operator you traveled with. However, if you do decide to travel, you won't be able to refund your tickets.

Each train company sets its own compensation rules. To claim delay compensation:

Step 1: Download TrainPal App

Step 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App

Step 3: Agree to import tickets in TrainPal App - My tickets

Step 4: Find your bookings in "My tickets" and scroll down to "Manage my bookings".

Step 5: Select "Delay repay".

Alternatively, you can claim compensation by going to https://www.nationalrail.co.uk/209242.aspx.

(2) If your train is delayed and you haven't used your ticket, you can request a refund as you would if the train was canceled. For more details, see the answer to the question "Can I cancel my ticket due to special circumstances?".