Account & payments
Why is the payment still processing or pending?
How do I import my bookings to my account using the TrainPal app?
Why haven't I received my tickets?
How to sign in using my social media account?
What can I do if I forget password?
Why was my payment rejected?
How to confirm my booking information?
My booking was not successful. Why I was still charged?
How can I get an expense receipt/invoice of my travel?
Need more help?
If the questions and answers above cannot solve your problem, feel free to contact us.