Account & payments

Why is the payment still processing or pending? 󰄽
How do I import my bookings to my account using the TrainPal app? 󰄽
Why haven't I received my tickets? 󰄽
How to sign in using my social media account? 󰄽
What can I do if I forget password? 󰄽
Why was my payment rejected? 󰄽
How to confirm my booking information? 󰄽
My booking was not successful. Why I was still charged? 󰄽

How can I get an expense receipt/invoice of my travel?

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To obtain a receipt in the TrainPal app:

Step 1: Download TrainPal App
Download TrainPal AppStep 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App
Step 3: Agree to import tickets in TrainPal App - My tickets
Step 4: Find your bookings in "My tickets" and scroll down to "Manage my bookings".
Step 5: Select "Expense receipt".

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