Once your tickets have been issued, you'll receive a confirmation email with your ticket collection reference or e-tickets. If you haven’t received this email within 30 minutes after booking, please check your spam folder.
If you can't find your confirmation email, you can access your tickets in the TrainPal app. If you don't have an account yet, create one using the contact email you used to book your tickets, then import your bookings. Once you've done this, go to "My Bookings" to find your tickets.