Delays & disruptions

What happens if my train is cancelled?


(1) If your train is canceled and you still decide to travel, we recommend asking staff at the station for guidance. In most cases, you'll be able to take the next train to your destination. (Where possible, the train company will arrange a taxi or replacement bus if you miss the last train due to a missed connection. If this is the case, you may not be entitled to a refund.)
(2) If your train is canceled and you decide not to travel, you'll be entitled to a full refund. To cancel, go to "My Bookings", select "Refund" and choose train cancellation as the reason for the refund. Tickets are refundable for 28 days after the ticket expiry date.

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