Ticket refunds & changes

How do I change my ticket?

Can I choose to only change part of my itinerary?

How do I change my split tickets?

Can I change the stations for my journey?

How do I cancel my ticket for a refund?

Can I cancel my ticket due to special circumstances?

Can I choose to only cancel part of my itinerary?

Can I get a refund for my split ticket?

Do I need to return my tickets to get my refund?

Can I rescind a ticket refund request?

Refund & change fees

Ticket value / Refund & change fee per ticket
Up to £1.99 / No fee
£2.00 to £4.99 / £0.99 fee
£5.00 to £9.99 / £2.50 fee
£10.00 to £14.99 / £6.00 fee
Over £15.00 / £10.00 fee

Was this content helpful?

Yes

Not really

When will I get my refund?