Ticket refunds & changes

How do I change my split tickets?


Split tickets that include Advance tickets:
Please make a new booking before the departure time of your original ticket, then let us know the new booking number by going to "My Bookings" > "Change", or going to the account section and selecting "Contact Us". One of our customer support agents will then help you change your original Advance ticket.

*Please make sure the route (departure and arrival stations) is the same as that for the original ticket; only the date and time can be changed. You'll also need to pay for any fare difference.

We'll review your request within 3 working days, and as long as there are no issues, refund your original booking (a processing fee may be required).

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