Advance Tickets: Advance tickets are non-refundable but can be changed. For details, see the answer to the question "How do I change my ticket?".
Off-Peak, Super Off-Peak, and Anytime tickets (Flexible tickets): Flexible tickets are refundable before the end of the 28-day validity period. To cancel your tickets: Step 1: Download TrainPal App Download TrainPal AppStep 2: Log in to the current account on TrainPal App or sign in with the contact email of your order on TrainPal App Step 3: Agree to import tickets in TrainPal App - My tickets Step 4: Find your bookings in "My tickets". Step 5: Select "Refund".
If you've collected your ticket on departure (TOD) tickets but they haven't been used, we'll process the refund once we've received your tickets. Please mail your tickets to the following address: Train Services Team Trip.com 1st Floor, 1 Lochrin Square 92 Fountainbridge Edinburgh, United Kingdom EH3 9QA