Ticket refunds & changes

How do I change my ticket? 󰄽
Can I choose to only change part of my itinerary? 󰄽
How do I change my split tickets? 󰄽

Can I change the stations for my journey?

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The route (departure and arrival stations) cannot be changed. Only the date and time can be changed.

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How do I cancel my ticket for a refund? 󰄽
Can I cancel my ticket due to special circumstances? 󰄽
Can I choose to only cancel part of my itinerary? 󰄽
Can I get a refund for my split ticket? 󰄽
Do I need to return my tickets to get my refund? 󰄽
Can I rescind a ticket refund request? 󰄽
Refund & change fees 󰄽
When will I get my refund? 󰄽
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