What if I fail to collect the tickets from a self-service ticket machine | Trainpal FAQs

Ticket collection & seating

What if I fail to collect the tickets from a self-service ticket machine?

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(1) If you're still at the station, please go to the ticket office and ask for help.

(2) If the station is unattended, do the following:
Step 1: Take a photograph of the ticket machine showing that your tickets couldn't be printed.
Step 2: Sign in to the TrainPal app.
Sign in to the TrainPal app.Step 3: Find your bookings in "My tickets".
Step 4: Select the refund option then upload the photograph and provide details.
Step 5: Buy a new ticket on TrainPal. We'll then review your refund request within 3 working days.

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