Ticket collection & seating

How do I collect my tickets from the station?

How do I collect tickets if I don't have my payment card?

How do I collect tickets paid for with Apple pay?

What if I fail to collect the tickets from a self-service ticket machine?

How to use an e-ticket?

How to use a m-ticket?

Can I upgrade my ticket to first class?

Can I reserve a seat?

I have made a reservation. Why don't I have a seat?

Can I change my seat reservation?

We are sorry that seat reservations cannot be changed for the moment, but our engineers are working on that.

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