Ticket collection & seating

How do I collect my tickets from the station?


You can collect tickets from ticket machines in most UK stations; it doesn't have to be the station you're traveling from. Tickets can be collected at any time but we suggest you leave plenty of time to collect your tickets and board your train.

To collect your tickets, do the following:
Step 1: Go to a ticket machine and select the option to collect prepaid tickets.
Step 2: Insert the card you used to purchase your tickets (this card will not be charged).
Step 3: Enter your ticket collection reference (you can find this in the "My Bookings" section of the TrainPal app or in your confirmation email).
Step 4: On the machine, tap the option to print your tickets.

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