Family & Friends Railcard

Enjoy 1/3 off travel and 60%off for children with a digital Railcard

Railcard Introduction

What is the Family & Friends Railcard

The Family & Friends Railcard is a discount card that allows adults with at least one child to travel for less on UK trains, giving you 1/3 off Standard Anytime, Off-peak, Super Off-peak and advance tickets, and 60% off for children.

Family & Friends Railcard cost

The Family & Friends Railcard costs £30 for one year or ￡70 for three years. But if you buy on the TrainPal app, you can enjoy even better discounts.

Who can buy the Family & Friends Railcard

It is valid for up to four adults and four children aged 5-15. At least one adult and one child must travel together.

How to buy and use a digital Railcard on the TrainPal App?

Download TrainPal App and follow 6 easy steps to enjoy with your Railcard.

Open the TrainPal App and click "Railcard" at the bottom of the homepage

Sign in to your TrainPal account on the app and select a Railcard that best suits you.

Choose "Buy alone", enter your first and last name (and date of birth), apply your promocode to enjoy the discount.

Upload a digital passport-style photo for your Railcard from your phone, some cards also require verification of your ID

You’ll find your Railcard in the Account tab of the app. Please make sure you're signed into the app with the same account you used to buy your Railcard

Enter your departure and arrival station, select the start date of your ticket and the number of people travelling, then add your new Railcard to use.

Why buy a Family & Friends Railcard on TrainPal?

No more switching

Your can manage your train tickets and Railcards in one place by adding a digital Railcard to your TrainPal account. You won't need to switch between apps or dig around for your physical Railcard.

No more worry

When you add a digital Railcard to your TrainPal account, it can be stored on any devices you use. So you never worry about forgetting or losing your railcards.

Available at any time

TrainPal works hard to offer a one-stop service for our users' train travel. By adding a digital Railcard to your TrainPal account, you'll find your railcard is right where it needs to be, for example, when the ticket inspector is coming.

More discount

Enjoy 1/3 off your train tickets as soon as you buy your digital Railcard on the TrainPal app. If you buy with your friends on the TrainPal app, you get up to ￡3 more off.

Download TrainPal App
Get £3 off on your Railcard purchase.

Use Code: RAILCARD

Save up to 90% by splitting tickets in app

FAQs

What are digital Railcards?

Digital Railcards which allow you to purchase discounted tickets for eligible train services. Digital Railcards can be used to save money on tickets. We welcome the use of eligible digital Railcards when you are buying your train tickets with us. These can be applied to your purchase within our booking service. There are a number of digital Railcards that you can use in Great Britain.

How do I add a Railcard?

Regardless of whether your Railcard was purchased from TrainPal or another platform, you can add it when searching for tickets.

How do I use a Railcard?

Once you've purchased a Railcard using the TrainPal app, tap "Download" to store your Railcard on your device. After applying your Railcard to a booking, sign in to your account and show your Railcard to the train conductor when asked. If you purchased a Railcard from another platform, carry it with you and show it when asked.

Can I claim a refund if I don't use my Railcard?

No. Unfortunately, once a railcard has been issued it is non-refundable.

What happens if I lose my device?

In the unfortunate scenario where you lose your device, you can simply download your digital Railcard to a new device.

Why has my Railcard been blocked?

If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you.

During this period, your Railcard will no longer be valid for travel.

If your Railcard has been blocked, you will need to contact us so that we can better understand the activity that has caused your Railcard to be blocked.

Please follow these four easy steps:

Step 1: Login to our app

Step 2: Find your blocked Railcard.

Step 3: Select ‘Contact us’.

Step 4: Describe your circumstances and submit.

How do I renew my Railcard online?

It's super easy! If your Railcard is expiring in the next 30 Days, or has already expired you will see a button to "Renew" in TrainPal APP. Click on "Renew" and follow the steps, you can renew your Railcard with a couple of clicks. You won't need to type in your ID number or upload your photo again ( except for Two Together Railcard holder want to change the second card holder).

Am I eligible to renew my Railcard?

Senior/Network/Family Railcards: You can renew your Railcard if the card status is Action or Expired.

16-17 Saver: If you are still 17, you can renew your 16-17 Saver online. Your 16-17 Saver will be valid up until the day before your 18th birthday.However, if you are approaching your 18th birthday, then you may want to consider purchasing the 16-25 Railcard as it may provide you discounts for a longer period.

16-25 Railcard: You can renew your Railcard if the valid date of your current card is before your 26th Birthday. If you are not aged 16-25 currently, you are not eligible to renew 16-25 Railcard. However, you can consider phurchase a 26-30 Railcards.

26-31 Railcard: You can renew your Railcard if the valid date of your current card is before your 31th Birthday. If you are not aged 26-31 currently,you are not eligible to renew 26-30 Railcard. However, you can consider phurchase Two Together, Family or Network Railcards.

More FAQs about booking on TrainPal

Download TrainPal App
Get £3 off on your Railcard purchase.

Use Code: RAILCARD

Save up to 90% by splitting tickets in app