Why has my Railcard been blocked?


If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you.

During this period, your Railcard will no longer be valid for travel.

If your Railcard has been blocked, you will need to contact us so that we can better understand the activity that has caused your Railcard to be blocked.

Please follow these four easy steps:
Step 1: Login to our app

Step 2: Find your blocked Railcard.

Step 3: Select ‘Contact us’.

Step 4: Describe your circumstances and submit.

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If the questions and answers above cannot solve your problem, feel free to contact us.